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    ORDER PROCESSING

    QWhat are your operational hours

    A:The operational hours are Mondays – Fridays (9.30am – 5.30pm) except on weekends and public holidays.

     

    QWill I receive any order confirmation after placing my order?

    A:Yes. We will send an order confirmation to you via Email and SMS after your order with a successful transaction.  Otherwise, you may log in to your account and check under your Orders.

     

    QCan I schedule my delivery in advance?

    A:No. The request on setting delivery date is not allowed. We will arrange for delivery of your order once we got your  confirmation on the payment mode. Therefore, we encourage you to adjust your expected delivery date.

     

    QHow long does it take to deliver my order(s)?

    A:Delivery time is normally 7 working days (except public holidays and weekends) for West Malaysia.

     

    QHow do I track my order?

    A:Please click _____ and enter the tracking number.

     

    QWhy can’t I trace my order from the website?

    A:Your order(s) might just pass to courier service, the tracking might take up to 24 hours to update. Please do try it again later.